Available for new opportunities · Dublin, Ireland

Kartik Kodilkar
Business Analyst

ITIL v4 Certified · MSc Business Analytics (1st Class) · 7+ Years Enterprise Experience

Business Analysis Process Improvement Requirements Gathering ITIL v4 Certified Certified Scrum Master Power BI SQL Python ServiceNow
Get in touch View projects
~30%
Reduction in repeat P1/P2 incidents through end-to-end process redesign
10%
Reduction in P3 SLA breaches by identifying and closing process gaps
150+
Operational cases analysed daily with requirements validation and improvement recommendations
8
Senior stakeholders influenced weekly through governance reporting and workshops
7+
Years of enterprise ITSM and business analysis experience across global organisations
1st
Class Honours — MSc Business Analytics, Dublin Business School 2025
// about me

The story behind the CV

I'm a Business Analyst with 7+ years of enterprise experience across Accenture, Cerence and TCS — specialising in ITSM process analysis, requirements gathering and operational transformation.

What makes me different: I've spent years on the operational side — managing P1/P2 major incidents, designing governance frameworks and producing KPI dashboards for C-level stakeholders. I know what good process design looks like because I've seen what happens when it breaks down.

In 2025 I completed an MSc in Business Analytics at Dublin Business School — graduating with First Class Honours while working full time. I'm now combining deep operational expertise with formal analytical capability to deliver data-driven business improvements.

Currently based in Dublin, Ireland and actively seeking Business Analyst roles across financial services, technology and professional services.

Business Analysis
Requirements Gathering As-Is / To-Be Gap Analysis Workshop Facilitation BPMN RACI
ITSM & Frameworks
ITIL v4 ITIL v3 Agile Scrum Change Management
Tools & Analytics
Power BI SQL Python ServiceNow Jira Confluence Excel
// experience

Where I've delivered impact

Business Analyst
Accenture · Dublin, Ireland
Oct 2025 – Present
  • Analyse 150–200 operational cases daily — identifying process gaps, documenting systemic failures and producing structured improvement recommendations
  • Facilitate weekly governance sessions with 8 senior stakeholders — presenting requirements analysis and process recommendations that influence platform decisions
  • Design and maintain operational workflows, SOPs and compliance frameworks — owning continuous improvement end-to-end
  • Conduct root cause analysis on recurring failures — translating findings into corrective actions and governance controls
Business Analyst / Incident Manager
Cerence Inc · Pune, India
Mar 2021 – Jan 2022
  • Redesigned incident escalation workflows end-to-end — reducing repeat P1/P2 incidents by ~30% through gap analysis, future-state process design and corrective action tracking
  • Produced bi-weekly KPI dashboards and governance reports — delivering business intelligence to senior management
  • Facilitated cross-functional stakeholder sessions — gathering requirements and defining future-state processes across 5–7 technical domains
Business Analyst / Service Management Lead
Tata Consultancy Services · Pune, India
Nov 2017 – Mar 2021
  • Identified a critical process gap — redesigned the P3 escalation workflow and implemented governance controls, cutting SLA breaches by 10%
  • Developed SOPs, RACI frameworks and process documentation — maintaining audit readiness throughout a 3.5-year engagement
  • Trained and onboarded 4 junior analysts as a formal KPI — covering ITIL, escalation governance and documentation standards
Earlier roles
Wipro · Sungard · WTW · Tata Communications · Convergys
2011 – 2017
  • Progressed through IT Support, Service Desk, Incident Coordination and Operations roles across enterprise environments in India
  • Led cross-jurisdictional service desk migration at Wipro — zero service disruption throughout the Malaysia-to-India transition
// projects

What I've built

Music Genre Classification
MSc dissertation — CNN, SVM and Random Forest models across 108,000+ audio records using MFCCs and Mel-spectrograms. First Class Honours. Submitted to TISMIR journal.
Python CNN Scikit-Learn 108K+ records
View on GitHub →
Irish Workforce Analytics
5-page Power BI dashboard analysing Irish Labour Force Survey data 2019–2024 — employment trends, sector analysis, regional breakdown and gender demographics using CSO public data.
Power BI DAX CSO Data Excel
View on GitHub →
ITSM Incident Analytics
Python-generated synthetic ITSM dataset + Power BI dashboard — P1/P2/P3 trends, SLA compliance, MTTR analysis and team performance. Bridges 7 years of operational experience with data analytics.
Python Power BI Pandas ITSM
View on GitHub →
World Happiness & Unemployment
Power BI dashboard analysing the relationship between World Happiness Index scores and unemployment rates across countries — built using World Happiness Report data.
Power BI Excel Data Visualisation
View on GitHub →
// certifications

Credentials

ITIL v4 Foundation
AXELOS · GR671835340KK
● Active
ITIL v3 Foundation
AXELOS · GR750265786KK
● Active
Certified Scrum Master
Scrum Alliance · Badge: 2176178
● Active
MSc Business Analytics
Dublin Business School · 2025
● First Class Honours (72%)
⏳
BCS Business Analytics
BCS
◐ In Progress
⏳
AGPM Change Management
APMG International
◐ In Progress
// contact

Let's work together

I'm actively seeking Business Analyst, ITSM and operations roles in Dublin. If you have an opportunity or just want to connect — reach out directly.

✉️
Email
kartik.kodilkar@gmail.com
LinkedIn
kartik-kodilkar
⌨️
GitHub
kartikkodilkar-netizen
Phone
+353 83 854 7122
sudo nano /var/www/kartikkodilkar/index.html